Remote Monitoring & Management (RMM)

Managed Services, or Remote Monitoring and Management (RMM) is a service offered by Steele Technology that, put simply, takes all the hassle of IT management out of your business, allowing you to simply do what you do best.

Steele Technology will maintain, monitor and repair your IT and network infrastructure, as if you had your own in-house IT department, without the cost of hiring an extra staff member.  We will keep your systems and programs up-to-date to ensure stability and security, monitor the health of your network and devices, perform many maintenance tasks in the background without disturbing your end-users, and provide fast and efficient support through our helpdesk.

We will take care of everything IT-related – From critical issues such as security updates, backup monitoring, preventing server and PC crashes.

For example, here are some things to consider:

Reduced Downtime: IT and computers are the lifeblood of your business.  When they fail, they can cost your business time and money.  By having RMM services, problems are picked up well before they impact your business.

Data Protection:  Your data is always being threatened by hackers, malware, ransomware, disasters like fire or flood, or even accidental deletion.  We make sure your systems have the latest windows updates, and programs commonly targeted by hackers such as Java and Flash are kept up-to-date with the latest security patches.  Our optional Hybrid Backup System can also monitor your backups 24/7, so if something does go wrong, you’ll never lose your data.

Help Desk and On-site Support: Having RMM services, you benefit from having your very own help desk, and we can remote into your computer to see exactly what you’re looking at – and we can operate your computer remotely, so we don’t need to give you confusing instructions over the phone.  Anything that can’t be fixed remotely, we have a team of trained techs who can be on-site quickly.  Best of all, having RMM services gives you priority over other work

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